ANNOUNCEMENT - NEW Support Process!

Starting July 29th, when you phone our office to open a support call, your call will be handled by a Support Administrator. The Support Administrator will validate your support plan(s) and gather details about the issue you are experiencing and attempt to help resolve the issue quickly if it is a simple one. There will be no charge for this call. If the Support Administrator cannot resolve your call, they will open a support call and you will be advised of the estimated call back time. All attempts will be made to get back to you by the end of the next business day. Please keep in mind that this callback time is not guaranteed and depends on call volumes.

A Support Coordinator will then assign the open call to a technician familiar with the area where you are experiencing a problem in order to expedite issue resolution. The technician assigned to your call will contact you.

Response to emergency calls and urgent issues will remain unchanged, in order to ensure they are handled as expediently as possible.

As some requests are best handled via a scheduled appointment, the Support Coordinator may contact you to arrange a specific date/time when your call can be addressed.

Windward strives towards continuous improvement and we hope this support change will increase your level of satisfaction with your support experiences. We do appreciate your patience while we introduce this new process, and as always we welcome any and all feedback that you would like to provide. Please send your feedback or questions to customerservice@wws5.com or contact Customer Service Assurance at 1.800.663.5750.

Windward Software Support

For those who may need help, please call Windward Technical support for direction and help for the installation. Support is available from 5:00 am until 5:00 pm Pacific Time, Monday to Friday, except for holidays.

The phone number for support is (250) 492-8888 or 1-800-663-5750

Please see below for information on our Emergency Support Services.

Windward Software Inc. Support Options
All support charges must now be pre-paid, and this is no reflection on your company. It's a new blanket policy from the Windward board of directors and applies to everyone.


We have three pre-paid support plans available.

View support plans available...


If you wish to purchase support on a per incident basis you can do so at a minimum rate of $75 per incident + $2.00 per minute. This includes 15 minutes of suppport time. That time expires once the call is resolved. We will, however, require a valid credit card with authorization prior to receiving support. We accept Visa, Master Card or American Express.

After Hours Emergency Support is available for those unexpected problems after 5:00pm Pacific time, on weekends and on Canadian holidays. The phone number for Emergency support is 1-800-663-5750 and it is available until 12:00 am. There will be a minimum charge of $75 plus time spent per incident for customers with an active support plan in place. For customers without an active support plan, there will be a minimum charge of $150 plus time spent. If you are completely down and need assistance, we are here to help. Just listen to our voicemail instructions and follow the prompts.

Our technical support hours are Monday through Friday, 5:00 am to 5:00 pm Pacific time. We will gladly assist with problems such as general questions, data corruption and hardware issues, as well as user errors. Our technicians are well qualified and will perform testing if they suspect that your problem may be a product defect. If it is proven through technical testing to be a defect in the system, your support plan will not be charged.

Some questions can be answered by visiting our Knowledge Base