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Windward Software Support Services
Windward Support provides assistance with questions related to Windward software solutions and software problems. Technicians will trouble shoot problems or setup issues with hardware devices and networks in relation to their use with Windward Software products. If a software issue is proven through our diagnostic testing to be a defect in the software, of course your support plan will not be charged.
All support services are pre-paid. We have a convenient Maintenance Plan and 3 pre-paid support plan options available for you to choose from. Please contact Sales at 1-800-663-5750 for information on the Maintenance Plan or the other plan options.
Phone: (250) 492-8888
Toll Free: (800) 663-5750
Email: support@wws5.com
User Forum: Login to your MyWindward account and click on the link at the top right “Click Here to Visit Our Windward Forums" http://mywindward.wws5.com/discussion.php
Normal Hours of Operation (Pacific Time)
Windward Support Services hours of operation may seem a little unusual to North American customers. Windward Software provides support services to customers globally, many of which are located in Europe, Asia, and Australia. It is important to note that the hours of operation have been established to maximize availability of support services for all valuable Windward Software customers around the globe.
Monday-Thursday: 5:00am – 12:00am
Friday: 5:00am – 5:00pm
Saturday: CLOSED (See After Hours Emergency Support)
Sunday: 3:00pm – 12:00am
After Hours Emergency Support Hours (Pacific Time)
After Hours Emergency Support is available for those unexpected problems that can occur when Windward Software offices are closed.
Emergency Hours (Pacific Time):
Saturday: 5:00am – Midnight
Sunday: 5:00am – 3:00pm (normal Sunday hours begin 3:00pm – 12:00am)
At this time we do not have support services available between Midnight and 5:00am Pacific Time
Date Added: Aug. 16th, 2010
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