Windward Software Support

For those who may need help, please call Windward Technical support for direction and help for the installation. Support is available from 6:30 am until 5:00 pm Pacific Time, Monday to Friday, except for holidays.

The phone number for support is (250) 492-8888 or 1-800-663-5750

[Emergency support is available at all hours, but extra charges do apply. If you are completely down and need help, we are here. Just listen to the voicemail and follow the prompts]

Windward Software Inc. Support Options
All support charges must now be pre-paid, and this is no reflection on your company. It's a new blanket policy from the Windward board of directors and applies to everyone.


We have three pre-paid support plans available.

View support plans available...


If you wish to purchase support on a per incident basis you can do so at a minimum rate of $75 per incident + $2.00 per minute. We will, however, require a valid credit card with authorization prior to receiving support. We accept Visa, Master Card or American Express.

After Hours Emergency Support is available for those unexpected problems after 5:00pm Pacific time, on weekends and on Canadian holidays. The phone number for Emergency support is 1-800-663-5750 and it is available until 12:00 am. There will be a minimum charge of $75 plus time spent per incident for customers with an active support plan in place. For customers without an active support plan, there will be a minimum charge of $150 plus time spent. If you are completely down and need assistance, we are here to help. Just listen to our voicemail instructions and follow the prompts.

Our technical support hours are Monday through Friday, 6:30 am to 5:00 pm Pacific time. We will gladly assist with problems such as general questions, data corruption and hardware issues, as well as user errors. Our technicians are well qualified and will perform testing if they suspect that your problem may be "defect" related. If it is proven through technical testing to be a "defect" or "glitch" in the system, your support plan will not be charged.

Some questions can be answered by visiting our Knowledge Base

Information about our SUPPORT QUEUE can be found here