Welcome to myWindward, your starting point for news, tips, and tricks to help you get the most
out of Windward Software's business management products and services. This site is intended to be the
preeminant place for Windward users to get the information they need, to share ideas with fellow
users, and to purchase support, training plans, and other Windward products online.
First time visitors should click the 'First time here?' link to the right. This'll get you started
down the path to access the other features of myWindward.
HST change over in July!
Make sure you are ready to change over to HST in July, 2010. Click below for more information. CLICK HERE
Date added: Dec 21, 2009
Year End Time Again?
Check out the link below for guidance and for some self-help material to assist you with your year end activities: CLICK HERE
Date added: Dec 1, 2009
Extended Support Hours
In order to better accommodate our customers in the Atlantic and Eastern time zones, we have extended our support hours to 5:00am - 5:00pm PST (8am- 8pm EST)
These hours are effective Tuesday, November 24th, 2009
Have questions about our Implementation process, our Support department or other related inquiries? Check out our helpful FAQ section!
Please follow this link to learn more: FAQ's
Based on the valuable feedback we have received regarding our support process, we at Windward have made the decision to implement a new and improved way of handling our customer's incoming support requests. Thus, effective Wednesday, July 29th, our support process will be changing
Please follow this link to learn more: Windward Support
We are continually working to provide increased efficiency and more flexibility in our products
To see a list of new features, you can visit our online Self Help and click on the "Whats NEW in this version?" link on the left.
We also have a sneak preview of new features that will be available in the next release!
Date added: Dec 17, 2008
Mercury Payment Systems' Stand In Service
Did you know that Windward partner Mercury Payment Systems processing offers "Stand In" service?
As far as we know this is the only payment processor who is willing to offer this protection. If the back end processor - global payments goes down, Mercury will provide you an authorization code for transactions
during that time. If after the connection is re-established and it turns out that the card should have been declined,
then Mercury will "stand in" and pay for the transaction in question. You don't even know that the connection was lost
and can keep the lineups in your store moving.
In one recent 13 minute span Mercury processed 1.3 billion dollars worth
of transactions and "stood in" for $40,000 dollars of declines for their merchants.
Windward Software Inc.
200 - 3547 Skaha Lk Rd
Penticton, BC V2A 7K2
Toll Free (800) 663-5750
Fax (250) 492-8886
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Beta Program
Have great ideas? Want to have input into the products development? Join our beta users...
Windward Support is available from 5:00am until 5:00pm (PST Time)
North America : 1.800.663.5750
World Wide: 1.250.492.8888
Email: support@wws5.com
New Feature Request
Got an idea? Submit it here and we will consider it while adding new
features to our software. We've found that our customers have the best
ideas for improving the software and we treat these suggestions
seriously. Submit a request
Product Report
Have a problem with our software? Please let us know so that we can fix it as quickly as possible. Submit Feedback
