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Welcome to myWindward, your starting point for news, tips, and tricks to help you get the most out of Windward Software's business management products and services. This site is the place for Windward users information, to share ideas with fellow users, and to purchase Windward products.


Mercury Payment Systems' Stand In Service
Did you know that our Windward Software partner Mercury Payment Systems processing offers "Stand In service"?

As far as we know this is the only payment processor who is willing to offer this protection. If the back end processor goes down, Mercury will provide you an authorization code for transactions during that time. If after the connection is re-established and it turns out that the card should have been declined, then Mercury will "stand in" and pay for the transaction in question. You don't even know that the connection was lost and can keep the lineups in your store moving.

In one recent 13 minute span Mercury processed 1.3 billion dollars worth of transactions and "stood in" for $40,000 dollars of declines for their merchants.


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Windward Software
North America 200 - 3547 Skaha Lk Rd
Penticton, BC V2A 7K2
Toll Free (800) 663-5750
Fax (250) 492-8886

Australia
3333-2276, 1 300 137 066

Important Support Numbers
Windward Support hours click here
North America : 1.800.663.5750
World Wide: 1.250.492.8888
Email: support@wws5.com
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